Privacy Policy & Terms of Service

Welcome to PsycheMaster. We are honored to accompany you on your mental health journey. Your trust means everything to us, and we are deeply committed to protecting your privacy, respecting your individuality, and providing the highest standard of professional care. This document explains how we handle your personal information and the terms that guide our services.

Privacy Policy

1. Information We Collect

Personal Information: Name, contact details, age, gender, and other voluntarily provided info to tailor our services to you.
Session Information: Shared experiences, feelings, and challenges during sessions are kept confidential.
Technical Data: Device type, browser, IP, and usage data to improve the platform.

2. How We Use Your Information

To connect you with certified counselors and trainers.
To send reminders and session updates.
To improve and secure our services.
To comply with legal and ethical requirements.

3. Keeping Your Information Safe

All information is encrypted and stored securely.
Only authorized team members access your data.
We never share your details without consent unless required by law.

4. Scheduling & Refund Policy

You may reschedule once if you notify us at least 24 hours in advance.
Payments are non-refundable after confirmation.

5. Your Rights and Choices

You may at any time:

Request access to your information.
Ask for corrections or updates.
Request deletion of data within legal and ethical bounds.

Terms of Service

1. Our Commitment to You

We provide confidential, ethical, and respectful mental health services through certified professionals.

2. Booking and Rescheduling Sessions

Sessions can be rescheduled once with 24-hour notice.
Missed sessions without notice may not be rescheduled.

3. Payments and Refunds

Payment is required at booking.
No refunds after confirmation.
Future policy or fee changes will be communicated.

4. Confidentiality Promise

All shared session data is confidential unless disclosure is legally required or consented to.

5. Your Role in the Process

Provide honest information and engage actively. Our services support well-being but don’t replace emergency care.

6. Limitations of Our Services

We cannot guarantee outcomes. Our support complements, not replaces, medical care.

7. Ending Our Services

We may suspend services if terms are violated. You may end services anytime with notice.

8. Governing Law

These terms follow the laws of Digital Personal Data Protection Act, India. Disputes will be handled accordingly.

Contact Us

We welcome your questions or concerns.
Email: psychemastersindia@gmail.com

Thank you for trusting PsycheMaster. We’re here to support you with compassion, respect, and professional care—every step of the way.